Frequency of Outages - Lower Rating means More Outages - 78%
TV Cost per Month - Lower Rating Means More Expensive - 67.2%
Hidden Charges - Lower Rating means more hidden charges - 67.2%
Customer Service - 75%
Programming - 80%
How Likely Are You to Recommend DISH - 81%
Overall Satisfaction - 81%
Who is the Best Internet Service Provider?
The best internet service provider for you depends on the companies that are available in your area. Many Internet providers are regional monopolies and natural topography prevent providers from being available everywhere. That will limit your choice. However, with the deployment of 5G services by the Wireless Companies and the eventual launch of many Satellite based Providers, your choices could be dramatically different by 2020.
How We Chose the Best Internet Service Providers
Coverage: According to 3rd party Reports 30% of Americans don’t have any choice at all. Regional monopolies limit the options consumers have.
Speed The minimum acceptable speed for broadband is at least 25 Mbps — the FCC’s benchmark for good internet speed.
Customer service We use customer satisfaction ratings from the American Customer Satisfaction Index (ACSI) and J.D. Power to find out which companies had reputations for excellent customer service. The ACSI puts out a report every year using data from 70,000 customers detailing how happy they are with their service. Likewise, J.D. Power uses a nationwide survey to dictate customer satisfaction scores.