Spectrum (Charter) Reviews and Complaints

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Spectrum Internet and TV Reviews
Spectrum Internet and TV

Name: Spectrum

Description: Spectrum (formerly Charter Spectrum) offers cable television, internet and home phone service. Spectrum serves homes and businesses in 25 states. In 2016 Spectrum acquired Time Warner Cable.

  • Reliability of Service - 40%
    40%
  • Quality of Service - 40%
    40%
  • Speed - 44.2%
    44%
  • Frequency of Outages - Lower Rating means More Outages - 40%
    40%
  • TV Cost per Month - Lower Rating Means More Expensive - 59%
    59%
  • Internet Cost per Month - Lower Rating Means More Expensive - 59%
    59%
  • Hidden Charges - Lower Rating means more hidden charges - 59%
    59%
  • Customer Service - 58%
    58%
  • How Likely are you to Recommend Spectrum? - 58%
    58%
  • Overall Satisfaction - 58%
    58%
50%

Spectrum Outage Resources and Overall User Rating :

Spectrum Outage Map

Current Spectrum Issues

Spectrum Weather Issues and Alerts

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Pros

The SPECTRUM trademarks displayed on this website, such as SPECTRUM, CHARTER, the CHARTER logo and design, SPECTRUM, the SPECTRUM logo and design, are registered trademarks and/or service marks of SPECTRUM, Charter Communications or their subsidiaries. Other trademarks appearing on this website or linked to or from this website are the property of their respective owners.

Cons

Filing an Informal Complaint with the FCC
Phone: 1-888-CALL-FCC (1-888-225-5322); TTY: 1-888-TELL-FCC (1-888-835-5322); ASL: 1-844-432-2275.

User Review
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    Reliability of Service
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    Quality of Service
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    Speed
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    Frequency of Outages - Lower Rating means More Outages
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    TV Cost per Month - Lower Rating Means More Expensive
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    Internet Cost per Month - Lower Rating Means More Expensive
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    Hidden Charges - Lower Rating means more hidden charges
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    Customer Service
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    How Likely are you to Recommend Spectrum?
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    Overall Satisfaction
15%
Comments Rating 14.96% (3 reviews)

3 Comments

  1. John December 2, 2018
  2. Louise January 6, 2019
  3. Bryan January 14, 2019

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User Review
  • Sending
    Reliability of Service
  • Sending
    Quality of Service
  • Sending
    Speed
  • Sending
    Frequency of Outages - Lower Rating means More Outages
  • Sending
    TV Cost per Month - Lower Rating Means More Expensive
  • Sending
    Internet Cost per Month - Lower Rating Means More Expensive
  • Sending
    Hidden Charges - Lower Rating means more hidden charges
  • Sending
    Customer Service
  • Sending
    How Likely are you to Recommend Spectrum?
  • Sending
    Overall Satisfaction